Reports to: The Head of Marketing and Development

Job Summary: We are looking for an enthusiastic Telesales Executive to contribute in generating sales for our company. You will be responsible for closing sales deals over the phone and maintaining good customer relationships. An effective telesales Executive must be an excellent communicator and have superior people skills. They must be comfortable presenting services over the phone as well as dealing with complaints and doubts. The goal is to help the company grow by bringing in customers and developing business. 

Key Responsibilities: Contacting potential or existing customers to inform them about our services using scripts, answering questions about products or the company, asking questions to understand customer requirements and close sales.

  • Direct prospects to the field sales team when needed
  • Enter and update customer information in the database
  • Take and process orders in an accurate manner
  • Handle grievances to preserve the company’s reputation
  • Go the “extra mile” to meet sales quota and facilitate future sales
  • Keep records of calls and sales and note useful information

Education & Qualifications

At least 5 A-C Grade GCSE’s including English, Maths and ICT.

Desirable:  Insurance qualifications e.g. CII 

Skills & Abilities 

  • Proven experience as telesales representative or other sales/customer service role
  • Proven track record of successfully meeting sales quota preferably over the phone
  • Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
  • Ability to learn about products and services and describe/explain them to prospects
  • Excellent knowledge of English
  • Excellent communication and interpersonal skills
  • Cool-tempered and able to handle rejection
  • Outstanding negotiation skills with the ability to resolve issues and address complaint 


Outcome focused, self-motivated, enthusiastic

Team worker with the ability to work on own initiative

Professional approach to relationship




Death in service

25 days holiday

How to Apply

If you’d like to learn more about Direct Insurance Corporate Risks visit www.dicr.co.uk or to apply simply send your CV to recruitment@direct-ins.co.uk.

Does My Policy Meet My Needs?

If you are reviewing an existing policy or looking for a new one, you need to ensure that it covers what you actually require for your business. A general policy, bought on-line, may not have the exclusions and covers suitable for the needs of your business.

Think about your company and what you might encounter that could need insurance – do you employ staff, perform a service for customers, own property or sell products that could fail? Have you got the value of your contents correct, or have circumstances changed, perhaps you are holding more (or less) stock?

You should not be paying for anything you do not need – for example, if you run a clothes shop, there is no point in holding cover for freezer contents, or if you have an office, shop front cover is no use to you! It is just not enough to choose the cheapest insurance – there may be exclusions that you require.

Of course, you do not need to get a new policy to get specific cover. Talk to your broker and they will be able to add or delete specific covers as your business develops – you may have started as a self employed electrician and have expanded to be an employer, or used to work from home but have decided to now rent an office.

Don’t forget to also review the excess on your cover. This is what you pay if you claim, and you may have the option to change it – if you increase your excess, you will reduce your premiums, as you are covering less.

Consult with the insurance professionals at Direct Insurance Corporate Risks we can write a bespoke policy that helps avoid any extraneous liability and ensures a smooth path for your business to keep delivering the goods to your clients on schedule well into the future.


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Could it be You?

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What We Do

Here at Direct Insurance Corporate Risks we specialise in the important stuff, keeping your livelihood safe when the worst happens.

We’ve got it all covered from motor fleet, employers liability, all the way through to risk management. You name it, we do it and its all bundled up with excellent service, access to A-Rated markets, an in-house claims team and low premiums.

Here’s How You Win

To be in with a chance of winning this amazing prize simply pop your;

  1. Name
  2. Contact details
  3. Insurance renewal dates to marketing@direct-ins.co.uk

Entries close on 16th July

*Terms and Conditions Apply

Most Efficient Lorries Will Pay Less Tax in 2019

Beginning February 2019, lorries meeting the most recent Euro 6 emissions standards will be eligible for a 10 per cent reduction in the cost of the heavy goods vehicle (HGV) levy. Lorries that don’t meet the latest emissions standards will be expected to pay 20 per cent more in their HGV levy.

Currently, the HGV levy is up to £10 a day or £1,000 a year, depending on the vehicle’s size and weight. However, the amount of emissions will also be a determining factor for the levy sometime in the future.

The change is a part of the government’s programme to improve air quality and reduce emissions, as lorries with the cleanest emissions produce 80 per cent less nitrogen than dirtier ones, according to the Department for Transport’s research.

What Are the Euro 6 Standards?
The Euro 6 standards apply to all new cars registered after 1 September 2015 and defines acceptable limits for exhaust emissions. The limits are as follows:


  • Carbon monoxide: 1.0 g/km
  • Hydrocarbons: 0.10 g/km
  • Nitrogen: 0.06 g/km
  • Particulate matter (direct injection only): 0.005 g/km
  • Particulate matter (direct injection only): 6.0×10^11/km


  • Carbon monoxide: 0.5 g/km
  • Hydrocarbons and nitrogen: 0.17 g/km
  • Nitrogen: 0.08 g/km
  • Particulate matter: 0.005 g/km
  • Particulate matter: 6.0×10^11/km

Who Will Likely Be Affected?
Companies operating HGVs will be most impacted, especially if vehicles in their fleet were manufactured before 2015. Vehicles manufactured after September 2015 should meet emissions standards.

How Can I Comply?
If a vehicle fails to meet the emissions standards, there are a few options available to help reduce the amount of emissions produced by the vehicle.

  • Have the vehicle regularly serviced.
  • Instal in-cab technologies that monitor driving and provide performance feedback to help encourage driver behaviours that lower emissions.
  • Encourage your drivers to drive more smoothly, which helps increase fuel efficiency and thus reduce emissions and costs.

However, one of the most effective methods to ensure that a vehicle complies with emissions standards is to instal a selective catalytic reduction system, which reduces nitrogen emissions. Another option is injecting fuel tanks with cerium each time you refuel the vehicle, which helps optimise the diesel particulate filter.

Drive Clean, Breathe Easy
For more compliance information, contact Direct Insurance Corporate Risks today.

website: www.dicr.co.uk

email: info@direct-ins.co.uk

Telephone: 01277 844 360