DILM

Status

Reports to: The Head of Marketing and Development

Job Summary: We are looking for an enthusiastic Telesales Executive to contribute in generating sales for our company. You will be responsible for closing sales deals over the phone and maintaining good customer relationships. An effective telesales Executive must be an excellent communicator and have superior people skills. They must be comfortable presenting services over the phone as well as dealing with complaints and doubts. The goal is to help the company grow by bringing in customers and developing business. 

Key Responsibilities: Contacting potential or existing customers to inform them about our services using scripts, answering questions about products or the company, asking questions to understand customer requirements and close sales.

  • Direct prospects to the field sales team when needed
  • Enter and update customer information in the database
  • Take and process orders in an accurate manner
  • Handle grievances to preserve the company’s reputation
  • Go the “extra mile” to meet sales quota and facilitate future sales
  • Keep records of calls and sales and note useful information

Education & Qualifications

At least 5 A-C Grade GCSE’s including English, Maths and ICT.

Desirable:  Insurance qualifications e.g. CII 

Skills & Abilities 

  • Proven experience as telesales representative or other sales/customer service role
  • Proven track record of successfully meeting sales quota preferably over the phone
  • Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
  • Ability to learn about products and services and describe/explain them to prospects
  • Excellent knowledge of English
  • Excellent communication and interpersonal skills
  • Cool-tempered and able to handle rejection
  • Outstanding negotiation skills with the ability to resolve issues and address complaint 

Aptitude

Outcome focused, self-motivated, enthusiastic

Team worker with the ability to work on own initiative

Professional approach to relationship

Benefits

Pension

Healthcare,

Death in service

25 days holiday

How to Apply

If you’d like to learn more about Direct Insurance Corporate Risks visit www.dicr.co.uk or to apply simply send your CV to recruitment@direct-ins.co.uk.

Additional Coverage Secured for Telecommunications Engineer

The Business Situation

A large Telecommunications Engineer, recently approached our team to assess the level of insurance coverage in place and to conduct a thorough risk assessment of their commercial property.

The previous calendar year had seen the business suffer several substantial losses and a series of break-ins to the property. Having suffered a poor claims experience prior to renewal, the client found that the premium had substantially increased and that theft was now subsequently excluded from the policy.

The Solution:

Having discussed the client’s current situation it became clear that without swift intervention the client would become uninsurable.  Our Account Executive carried out a thorough risk assessment and reached the following outcomes;

  1. Identified several key risk factors
  2. Educated the client on a variety of methods to manage these risk factors
  3. Suggested regular review meetings to measure the initial outcome of the assessment, and to identify any emerging risks going forward i.e. problematic drivers on the fleet insurance

Upon completion of the assessment our Account Executive was able to approach the market and secure revised terms and conditions for the client to include theft coverage subject to an increased excess.

Our next step was to improve the poor Fleet claims experience of the business. Firstly we needed to address poor driver behaviour as the majority of claims were within this area. To tackle this we arranged for installation of forward facing cameras across the fleet. This should deliver a positive outcome and see a clear reduction in claims over the policy period.

We have also provided the client with access to our online risk management portal where they can find advice, training, compliance and much more information on a wide range of risk and business management issues. This includes documents to help them manage business processes, such as driver handbooks, employee handbooks and business continuity plan.

As the commercial insurance space hardens it is paramount that we are able to listen to, understand and educate our clients on effective risk mitigation strategies. Adopting this approach for our clients lowers the risk of a claim and in turn keeps the client happy by delivering a lower premium.

The Key Facts & Benefits:

  • Additional coverage secured
  • Risk mitigation strategies set in place
  • Dedicated in house claims team

Specialist Risk Management Approach Leads to Premium Saving

The Business Situation:

Our client is a leading Waste Management facility, servicing London-based, Hertfordshire and Home Counties waste management and local authority collectors.

The facility operates a source segregated process, handling predominately dry commercial waste. Following its first year of trading, the client experienced considerable growth and have forecasted continued growth into the next financial year.

The client initially approached Direct Insurance Corporate Risks due to our specialist knowledge and understanding of the sector. Our Lloyd’s division, Direct Insurance London Market operates exclusive Recycling & Waste Management facilities covering the following classes – property, business interruption, employer’s liability, public liability, plant and motor fleet.

The Solution:

Direct Insurance Corporate Risks operates a unique risk management process and approach to all new business risks. Our Account Executives met with the client at their business site to undertake a thorough technical review of all existing insurance coverage and a risk assessment of the facility.

During the risk assessment process, several instances of breach of warranty were identified which would have rendered sections of the clients existing insurance cover invalid. It is paramount when working with clients, that insurance coverage and any applicable warranties are carefully explained. Ensuring that processes meet the expected standard stipulated within the policy wording.

Our Account Executive quickly advised the client whilst on site as to what they should do to remedy the breach of warranties and this led to the client immediately transferring cover from their existing broker to Direct Insurance Corporate Risks.

The combination of our unique risk management process, ability to understand the client’s requirements and extensive knowledge of this sector allowed our team to obtain rate reductions on both the material damage and liability covers, saving the client a significant amount of money on their renewal premium (circa 30% on their existing liability cover), which they were able to invest in the business in other areas.

The Key Facts & Benefits:

  • 30% premium saving on their liability cover
  • Full risk assessment – leading to breached warranties being rectified
  • Commitment to finding solutions to operational storage issues
  • Enhanced coverage
  • Dedicated in house claims team

Contact us today for a no obligation insurance quote or visit www.dicr.co.uk to learn more.

Does My Policy Meet My Needs?

If you are reviewing an existing policy or looking for a new one, you need to ensure that it covers what you actually require for your business. A general policy, bought on-line, may not have the exclusions and covers suitable for the needs of your business.

Think about your company and what you might encounter that could need insurance – do you employ staff, perform a service for customers, own property or sell products that could fail? Have you got the value of your contents correct, or have circumstances changed, perhaps you are holding more (or less) stock?

You should not be paying for anything you do not need – for example, if you run a clothes shop, there is no point in holding cover for freezer contents, or if you have an office, shop front cover is no use to you! It is just not enough to choose the cheapest insurance – there may be exclusions that you require.

Of course, you do not need to get a new policy to get specific cover. Talk to your broker and they will be able to add or delete specific covers as your business develops – you may have started as a self employed electrician and have expanded to be an employer, or used to work from home but have decided to now rent an office.

Don’t forget to also review the excess on your cover. This is what you pay if you claim, and you may have the option to change it – if you increase your excess, you will reduce your premiums, as you are covering less.

Consult with the insurance professionals at Direct Insurance Corporate Risks we can write a bespoke policy that helps avoid any extraneous liability and ensures a smooth path for your business to keep delivering the goods to your clients on schedule well into the future.