Working with the clients to drive down insurance premiums

The Business Situation:

Our client, a leading Asbestos Removal Company, running a nationwide enterprise from its Dorset base had been with their existing broker for over 4 years. Following a series of insurable losses during the previous 12 month period, the client was in a distressed state and had limited time until renewal.

After seeking advice from ACAD, the services of Direct Insurance Corporate Risks were recommended due to our long-standing partnership with the association.  The client approached our team to undertake a full technical review of their current insurance program. A free of charge service that we offer to both existing and potential customers.

The Solution:

During a technical review, a member of our Business Development Team will visit the company premises, conduct a full review of the insurance program, undertake a risk assessment and provide a full report of their findings.

Once the review is completed and based upon the wishes of the client the team will perform a full market review exercise. Attaining the most competitive premium and comprehensive coverage available for the business.

Upon completion of the technical review at the Dorset premises, our Account Executive was able to approach the market and secure a premium saving for the client, much lower than the existing broker. As well as a premium saving the client also benefited from an improved insurance program where additional covers were recommended by the team.

Insurance is an important investment in the future of your business. It provides you with financial peace of mind if an unfortunate event were to occur. If it has been some time since you last reviewed your policies, it may be time to speak with an insurance specialist, who can help you to update your insurance plan.

The Key Facts & Benefits:

  • Presented the client with a clear insurance program
  • Premium savings achieved
  • Dedicated in house claims team
  • Improved service delivery

If you’d like to learn more about our services simply get in touch with the team today, visit www.dicr.co.uk or call  01277 844 360.

DILM

Status

The new offering is available to brokers specialising in rural businesses and agriculture.

Covéa Insurance and iFarm Underwriting have entered a strategic partnership for motor fleets targeting rural businesses.

iFarm, which is part of specialist managing general agent (MGA) Imperium Insurance Management, stated that the arrangement will give its agricultural brokers a “competitive edge” in the smaller fleet space of between two and 15 vehicles.

Alun Roberts, managing director of iFarm, noted that it was the MGA’s mission to create a purpose built quote, buy and bind intuitive platform with a suite of agricultural products focused around country life.

He added: “The lifeblood of the product is to avoid urban areas by selecting country postcodes and targeting rural family run businesses, giving consideration to occupations such as builders, electricians and the like.”

Gavin Dollings, director of commercial underwriting at Covéa, stated: “iFarm has established a market reputation for exceptional service delivery and a customer-centric culture, which dovetails our own strategic goals.”

According to the MGA iFarm and sister brand iSure Underwriting have launched a number of products in recent months in the UK and Irish markets.

For further information, please contact the iFarm Team: +44 (0) 20 3818 8061 or email enquiries@ifarmunderwriting.co.uk

DILM

Status

Reports to: The Head of Marketing and Development

Job Summary: We are looking for an enthusiastic Telesales Executive to contribute in generating sales for our company. You will be responsible for closing sales deals over the phone and maintaining good customer relationships. An effective telesales Executive must be an excellent communicator and have superior people skills. They must be comfortable presenting services over the phone as well as dealing with complaints and doubts. The goal is to help the company grow by bringing in customers and developing business. 

Key Responsibilities: Contacting potential or existing customers to inform them about our services using scripts, answering questions about products or the company, asking questions to understand customer requirements and close sales.

  • Direct prospects to the field sales team when needed
  • Enter and update customer information in the database
  • Take and process orders in an accurate manner
  • Handle grievances to preserve the company’s reputation
  • Go the “extra mile” to meet sales quota and facilitate future sales
  • Keep records of calls and sales and note useful information

Education & Qualifications

At least 5 A-C Grade GCSE’s including English, Maths and ICT.

Desirable:  Insurance qualifications e.g. CII 

Skills & Abilities 

  • Proven experience as telesales representative or other sales/customer service role
  • Proven track record of successfully meeting sales quota preferably over the phone
  • Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
  • Ability to learn about products and services and describe/explain them to prospects
  • Excellent knowledge of English
  • Excellent communication and interpersonal skills
  • Cool-tempered and able to handle rejection
  • Outstanding negotiation skills with the ability to resolve issues and address complaint 

Aptitude

Outcome focused, self-motivated, enthusiastic

Team worker with the ability to work on own initiative

Professional approach to relationship

Benefits

Pension

Healthcare,

Death in service

25 days holiday

How to Apply

If you’d like to learn more about Direct Insurance Corporate Risks visit www.dicr.co.uk or to apply simply send your CV to recruitment@direct-ins.co.uk.

Additional Coverage Secured for Telecommunications Engineer

The Business Situation

A large Telecommunications Engineer, recently approached our team to assess the level of insurance coverage in place and to conduct a thorough risk assessment of their commercial property.

The previous calendar year had seen the business suffer several substantial losses and a series of break-ins to the property. Having suffered a poor claims experience prior to renewal, the client found that the premium had substantially increased and that theft was now subsequently excluded from the policy.

The Solution:

Having discussed the client’s current situation it became clear that without swift intervention the client would become uninsurable.  Our Account Executive carried out a thorough risk assessment and reached the following outcomes;

  1. Identified several key risk factors
  2. Educated the client on a variety of methods to manage these risk factors
  3. Suggested regular review meetings to measure the initial outcome of the assessment, and to identify any emerging risks going forward i.e. problematic drivers on the fleet insurance

Upon completion of the assessment our Account Executive was able to approach the market and secure revised terms and conditions for the client to include theft coverage subject to an increased excess.

Our next step was to improve the poor Fleet claims experience of the business. Firstly we needed to address poor driver behaviour as the majority of claims were within this area. To tackle this we arranged for installation of forward facing cameras across the fleet. This should deliver a positive outcome and see a clear reduction in claims over the policy period.

We have also provided the client with access to our online risk management portal where they can find advice, training, compliance and much more information on a wide range of risk and business management issues. This includes documents to help them manage business processes, such as driver handbooks, employee handbooks and business continuity plan.

As the commercial insurance space hardens it is paramount that we are able to listen to, understand and educate our clients on effective risk mitigation strategies. Adopting this approach for our clients lowers the risk of a claim and in turn keeps the client happy by delivering a lower premium.

The Key Facts & Benefits:

  • Additional coverage secured
  • Risk mitigation strategies set in place
  • Dedicated in house claims team